Return and Refund Policy

Return & Refund Policy

At nvlnnbot.shop, we strive to ensure every customer is satisfied with their purchase.

Returns

We accept returns within 30 days of the delivery date. Returned items must be unused, in their original condition, and include all original packaging.

Non-Returnable Items

The following items cannot be returned:

• Personalized or customized products
• Clearance or final sale items
• Gift cards
• Products damaged due to misuse

Refunds

Once your returned item is received and inspected, we will notify you of the approval status. Approved refunds will be processed to the original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the product is defective or an incorrect item was received.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos of the issue.

For assistance, please contact:

Email: info@nvlnnbot.shop